đź‘ŚWhy Proseduuri?
Proseduuri – Customer-oriented Solutions
Proseduuri was originally founded with the concept of “customer-oriented solutions.” This was twenty years ago. In the early 2000s, all kinds of web solutions, intranets/extranets were a big deal. We built them for both small and large companies. The challenges were quite similar in both cases – streamline internal business processes with smooth information exchange and an easy channel for paying customers to make purchases. This was a time when online stores were just emerging and smartphones were just coming into use. So, there was no idea about fancy mobile apps and the flood of information that is nowadays coming from every direction.
Even then, our passion was to create excellent ERP solutions for our Finnish industrial customers. We made a lot of different ERP solutions and a lot of different interfaces. The purpose of these interfaces was, of course, to streamline the company’s processes. The amount of data is constantly increasing as automation is developed and different systems collect information. Digitalisation, automation and new technologies are indeed topical today. Every company is probably thinking about the optimal management system. It should be based on the entire organization’s operations and the metrics that support it and ultimately the company’s strategy. All sales organizations know the sales pipeline and how important it is to measure the activity of each salesperson from lead to sale. The same, of course, applies to other activities, for example, when the industry is industrial, commercial and logistics. So how to measure and produce vitally important data to boost the company’s success in its own industry?
Always at the Center, the Customer’s Solution
Have you ever encountered a situation where a company has a fantastic management system in use, but it can’t be changed in any way? The prints are just fine, but when it would make business sense to get different order confirmations for customer-specific orders and bulk product online orders, the ERP in use doesn’t quickly adapt. You then call customer support and a newly started support consultant cheerfully asks – How can I help you. You then express your wish and wait eagerly for a great development idea to get underway. The support consultant then tells you that they don’t make customer-specific changes or that unfortunately, you can’t get open access to the database. A so-called locked system. It’s of course great for the selling company, but pretty bad for the customer. So why Proseduuri?
We have experts for whom the customer’s solution is always at the center. Our employees have experience either working with ERP on the customer side or delivering similar solutions. I indeed started with ERP tasks in 2000 and I’m almost a junior in these matters with us. By calling or emailing, these same experts will answer.
Cloud Solution Offered by Proseduuri
How then to measure the right things that support the management system? In every company, the important work is a bit different, depending on the company’s industry, goals, principles of responsibility, and even ownership base? Measurement is based on recording information and presenting it in the right place at the right time. Proseduuri’s cloud solution allows you to record information from exactly the process you want and then prominently display it on the team or management dashboard or report tape. So we make customer-oriented information system solutions. Those that are just right for you.
Focusing on the Customer’s Work Without Unnecessary Tricks
Have you ever encountered an IT guy telling you about great features and complex processes? Then when you press here, add that information, and run these three reports, voila – the job is done. Well, if we’re totally honest, sometimes it happens with us too. Sometimes you get excited about some cool thing that was done for a customer. Interfaces are good examples of this. Terms like REST API, JSON (JavaScript Object Notation), and all sorts of technology-related stuff might slip into the conversation. But the end result is beautiful when we focus on the customer’s work. An online store order is immediately visible on the warehouse picking list (on screen), the office sees in real time when the warehouse delivers and consignment notes are created, invoices nicely go out to the world. No unnecessary button presses. Simple and easy operation. The customer specifically marveled that they didn’t understand beforehand how wonderfully things could work.
Proseduuri’s excellent expert team provides customer-oriented solutions that support our client companies’ management systems in both data collection and visualization. We use our own tools ourselves and have implemented solutions for many different industries. With us, you will not be disappointed in our expertise and commitment to solving issues. We are a reliable partner with excellent industry knowledge.
Text: Sampo Karjalainen, Satu Kataja
Photo: Sampo Karjalainen
Proseduuri Oy
Proseduuri Oy tarjoaa yrityksen johdolle asiantuntijapalveluita ja työkaluja tietojärjestelmien hyödyntämisessä liiketoiminnan kehittämiseksi. Proseduurin tiimi tietää parhaat keinot tietojärjestelmien hyödyntämiseen vuosikymmenten kokemuksella. Proseduuri Oy:n toimipisteet ovat Tampereella ja Helsingissä. Henkilökunta on motivoitunutta ja pätevää. Asiantuntijoilla on kattavaa kokemus eri toimialoilta sekä intohimo auttaa ja palvella asiakkaita joustavasti asiakkaan tarpeet ja toiveet kuunnellen.
